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Over the years, Gates built its reputation by providing the highest-quality products and services. That dedication to quality continues today with the Gates Quality Commitment. At Gates, the definition of quality is simple and straightforward -- "To meet or exceed customer expectations with products, services and experiences that are superior to the competition. "

Around the world, Gates operations meet the highest quality standards, including ISO and QS-9000.

In addition, Gates has an internal quality process, the Gates Business Leadership Process, or GBLP. The GBLP ensures that all Gates associates work to meet the goals of the company and the needs of customers.